Frequently Asked Questions

Can't find what you're looking for? Contact us with your questions.

We currently operate an online store only. Our workshop is only used for pickups.

Yes we do! We deliver on Tuesday and Thursday mornings to our local area. You can see if we deliver to you here.

Local delivery costs $5 and orders have a minimum purchase amount of $20, or receive free local delivery when you spend $60 or more.

You can also collect your order from our workshop at 11 Seymour Avenue, Maslin Beach Monday- Friday between 3.30pm – 5.30 pm.

You will receive an email or text message notifying you of when your order is ready for pickup. You can then pick up your order from our workshop on Monday – Friday 3:30-5:30pm from 11 Seymour Ave, Maslin Beach. There is no charge for pickup.

Yes, if you are unable to pick up your order from our workshop between our regular pickup hours of Monday-Friday between 3.30-5.30pm, please contact us to arrange a different time to collect your order. We will do our best to accommodate and you will receive a text message or phone call to confirm.

Yes, if pre-arranged. Please contact us to do so.

If you wish to cancel your order please contact us. If the order has not yet been processed, a refund will be arranged, less a 5% processing fee.

We use brown paper bags for all our Dry Goods. We use new bottles for initial Oil, Vinegar and Liquid orders and then offer customers a discount when they return their bottles for future orders. You can find out more about our Bottle Return program here.

The Bulk Cellar's oils, vinegars and liquids are packaged into reusable bottles. If you already have one of our bottles, you can select to reuse it for future orders and get the price of the bottle deducted from the order price.

You can find out more about Bottle Returns here.

We operate under Food Act 2001 (SA), Food Standards Code, Food Safety Standards Code 3.2.1, and Food Safety Practices and General Requirements Standard Code 3.2.2 as a Registered Food Business.  

We will only accept back clean, undamaged, odour free bottles to reuse.

Please return the bottles so that we can continue to reuse them over and over!

Yes, this is an option for our dry pantry goods. Please refer to our BYO Packaging page for more information.

Yes. If you or someone you know is interested in purchasing from The Bulk Cellar and cannot order via our website, please contact us and we can arrange to send an up to date price list via post and then take the order over the phone.