Frequently asked questions
Collapsible content
When and where can I collect my pickup order?
Your goodies can be picked up from our shop in Aldinga during store opening hours.
Located at Aldinga Arts Eco Village
Lot 10 / 173 Port Rd, Aldinga SA 5173
Opening Hours
Monday: 9:00 - 4:00
Tuesday: 9:00 - 4:00
Wednesday: 9:00 - 4:00
Thursday: 9:00 - 6:00
Friday: 9:00 - 4:00
Saturday: 9:00 - 2:00
Place your order before 9am for same day pickup.
You will receive an email or text message notifying you of when your order is ready for pickup.
There is no charge for pickup.
Can I request to collect my order outside of your regular workshop pickup hours?
Yes, if you are unable to pick up your order from our workshop between our regular pickup hours, please contact us to arrange a different time to collect your order. We will do our best to accommodate and you will receive a text message or phone call to confirm.
Can I cancel my order?
If you wish to cancel your order please contact us. If the order has not yet been processed, a refund will be arranged, less a 5% processing fee.
How will you pack my order?
When you select your quantity of goods (e.g. 3 x Sunflower Seeds 100g ) we package your full quantity (300g Sunflower Seeds) into one brown recycled paper bag or into your own container if dropped to us.
We use brown paper bags for all our Dry Goods and glass bottles for Oil, Vinegar and Liquid orders.
How do I dispose of your packaging?
We reuse cardboard boxes to pack your order into. Your goods are packed into either recycled paper bags or lined earth bags and sealed with recyclable tape. We suggest reusing the bags if you have a purpose to do so, or they can be composted or recycled (only the paper bags, not the earth bags) at the end of their life. Please note that some earth bags may need the tin tie removed before composting. We use clean sterilised glass bottles to package all of our liquid products (that can be returned and reused). Our labels are also made with recycled paper and vegetable base inks. Please keep this in mind when disposing of your packaging.
Can I drop off my own jars or containers for you to pack my order into?
Yes, please do! You can leave a note in the special instructions box in your cart notifying us of when you'll be dropping off your own containers. Please refer to our BYO Packaging page for more information.
Can I place an order over the phone?
Yes. If you or someone you know is interested in purchasing from The Bulk Cellar and cannot order via our website, please call 0494 757 664 and we can arrange to send an up to date price list via post and then take the order over the phone.